Everybody has his own New Year Resolution and this includes the CEO. Forbes list these New Year’s Resolution which a CEO should have.

 

The first one is to work with key company data throughout the year. This will help you see some issues that may arise. You can take action before further problems come out. This can be done by investing in data analytics and IT. This will let you view on daily, weekly, and monthly basis the reports on those metrics, which can affect your business. It is also important to develop your analytical and quantitative skills and determine the milestone in each year.

But what is striking about Forbes’ list is, CEO must get to know the customers. This is done by knowing the 3 factors. The first one is the pain point of the customers. This consists of the problems he or she wishes to solve. Another one is the needs of the customers. For you to better serve them, you must determine their needs. The third one is to identify the objectives or goals of the customers. Your business must help the customers achieve their goals.

More of this story on Forbes.com