If you are able to provide excellent customer service, you will gain loyal customers. Not only that, these loyal customers are willing to share your business to their friends, family, colleagues, and acquaintances.
Providing excellent customer service will make your customers delighted. You need to consider the experience of the customer whenever they visit your store or website.
- You should everything about your products and services.
It is important to know what you are selling in order for you to provide great customer service. Be sure to determine how your products work. Beware about the common questions your customers will ask and see to it you can answer all of them.
- Be approachable and friendly.
Smile is very basic, but also important. If you are smiling at all times, your customers will not hesitate to ask questions and to ask for assistance. This is also a great way to gain trust from your customers. Even if you are talking to a customer on a phone, you must remain friendly. Do not forget that your customers can still recognize if you are friendly or not even on the phone.
- Respond immediately.
If you act immediately to your customers concerns, they will appreciate it. Like for example, when they have complaints, you need to assure them that you are going to do something about it. When your customers send message on your social media account, be sure to reply all of them. This will make them feel that they are valued.
- Never forget to say thank you.
No matter how strict or sarcastic a person is, he may smile once you say thank you to him. Every time your customers leave the store, no matter if he didn’t buy anything, you must be grateful by saying thank you.
- Train your employees.
You should include customer service training for your customers. From the moment your customers enter your store, everybody must greet them. Employees should remain respectful, polite, and friendly, regardless of any situation. They must know how to talk or interact with the customers. The most important is they should know how to solve problems even if you are not there.
- Learn to listen.
Many salespersons do not know the importance of listening. What matters for them is how they deliver their sales pitch, which shouldn’t be. You must learn how to listen to the opinions, request, and suggestions of your customers. This will also help you figure out the ways to improve your products and services for the good of your business.
- Be respectful.
There are times when you encounter angry customers. But you must still stay respectful and calm. Always put their needs and wants on top of your priorities. You should also be flexible when dealing with your customers. They may have some request which you can modify just to ensure that they are satisfied.
- Request for feedback.
By asking what they think about your products and services, your customers will feel that you value their opinions. Aside from that, this is also an effective way of improving your services. You should use the feedback you have.
